Yes, our products are eligible for VAT-exemption. That being said, a VAT-exemption can only be applied by a customer service agent through a custom order invoice. We can not apply for the VAT-exemption from our webshop. We need the following information to apply for the exemption:
- The products you wan to order
- Your Company Name, Email Address, and Phone Number
- VAT Number
A request for VAT-Exemption can be made by sending us an email at firstname.lastname@example.org. Please provide the above-mentioned information in your email. After the request is received and processed, a customer service agent will confirm your request and respond with a custom order invoice. The provided custom order invoice will have the VAT-exemption pre-applied and the invoice can be paid.
Existing orders cannot have VAT-exemption applied retroactively. An unfulfilled order can be canceled and replaced with a new VAT-exempt order, however, we must advise that canceling an existing order may result in extended order fulfillment wait times; Orders are shipped on a first-come-first-served basis.
Customers located outside of the European Union or the UK are welcome to also apply for VAT-Exemption.